Effective Date: November 3, 2026
Welcome to www.homegardeningdecor.com, operated by Tildenet Group Ltd. This Shipping Policy clearly outlines all standardized delivery rules, processing timelines, shipping scope and related arrangements for all the gardening decor, plant display stands, plant labels and other green essentials you order from our platform. Rooted in our brand promise of straightforward shopping and well-packed garden decor that arrives ready to style your space right away, we have designed every part of our shipping process to get your carefully picked lovely decor pieces to your home and garden safely and efficiently. By placing any order on our website, you acknowledge that you have read and fully agreed to all terms outlined in this Shipping Policy.
1. Order Processing Timeline
All orders submitted on www.homegardeningdecor.com will go through a strict verification and preparation process before they are handed over to our partnered courier teams. Our order processing team will confirm your payment validity, check the inventory status of all your ordered items, and conduct a full pre-shipment quality inspection for every piece of gardening decor before packaging. All in-stock orders will be processed within 1 to 3 working days, excluding weekends and official UK public holidays. You will receive an order confirmation email right after your payment is successfully verified, and a second notification email immediately when your order is dispatched from our warehouse. If any item in your order is temporarily out of stock, our customer support team will contact you within 2 working days via the email address you left in your order, to inform you of the estimated restock timeline, offer you a reasonable alternative product option, or help you arrange a full refund for the out-of-stock item if you prefer to cancel that part of the order.
2. Shipping Coverage Regions & Delivery Timelines
We currently offer standard tracked shipping services for all destinations across the United Kingdom, and extended expedited shipping options for selected European regions to meet different customers’ arrangement needs for their home and garden decor renovation plans:
- For domestic UK orders: Standard tracked delivery normally takes 3 to 7 working days after the order is dispatched from our local warehouse. For customers who need their gardening essentials more urgently, we provide an expedited 1 to 3 working days priority shipping option at checkout, which lets you get your new plant labels or multi-tiered plant stands in time for your weekend gardening arrangements.
- For European Union region orders: Standard tracked shipping takes 7 to 14 working days after dispatch, and all necessary customs documentation will be fully prepared by our team in advance to minimize the possibility of customs clearance delays. Please note that customers outside the UK are responsible for any possible local import duties or value-added tax charged by their local customs authority, which are not included in the product price or shipping fee paid on www.homegardeningdecor.com.
- For other international regions outside UK and EU: We currently do not support direct shipping services to these regions, and we will update our website notification promptly once we expand our international shipping coverage to welcome more gardening enthusiasts from around the world.
3. Shipping Cost Rules
Our shipping fee calculation system is transparent, with no hidden extra charges for all customers:
- For all UK domestic orders with a total value over £45, we offer free standard tracked shipping as part of our exclusive benefit for our local gardening community.
- For UK domestic orders under £45, the standard shipping fee is a flat rate of £4.99, and the expedited priority shipping fee is £9.99.
- For all EU region orders, the standard flat rate shipping fee is £12.99, no matter how many eligible gardening decor items you add to your cart, to help you save more on delivery costs when purchasing multiple plant labels, plant stands and garden supplies at one time.
You can view the exact total shipping fee applicable to your order before you complete the payment at the checkout page, so there will be no unexpected extra charges added to your final bill.
4. Order Tracking and Delivery Notes
Once your order is dispatched, we will send you a unique parcel tracking number via email, along with the official tracking page link from our partnered courier. You can enter this tracking number on the courier’s website to view the real-time location of your parcel, and check the estimated exact delivery time at your convenience. All our parcels require a signature confirmation upon delivery, to make sure your well-packed garden decor will not be left unattended and get lost or damaged at your doorway. If you are not available to sign for the parcel at the scheduled delivery time, the courier will leave a delivery notice at your address, with instructions for you to rearrange a new suitable delivery time, or pick up your parcel at the nearest local courier service point.
If your parcel shows as delivered on the tracking page but you have not received it, please contact our customer support team within 3 working days, and we will work together with the courier team immediately to locate your parcel, and arrange a re-dispatch or full compensation for you if the parcel is confirmed lost during the transit process.
5. Delivery Related Special Arrangements
We take extra protective measures for all our products to avoid damage during transit: all our fragile gardening decor items such as stone garden tags, terracotta plant pots and bamboo plant stands are wrapped with thick shock-proof bubble wrap, and packed in sturdy corrugated shipping boxes with sufficient filler to absorb collision and vibration during the delivery journey. If you find obvious damage on the outer box when you sign for the parcel, please take photos of the damaged packaging and the condition of the inner products immediately, and send the photos to our support team within 2 working days, so we can quickly process your return or re-dispatch request per our Refund and Returns Policy.
6. Contact Information
If you have any questions about your order shipping status, or any inquiries related to this Shipping Policy, you can reach our customer support team at any time:
- Telephone: +44 1179341790
- Email: frondt@homegardeningdecor.com
- Postal Address: Tildenet Group Ltd Journal House, Hartcliffe Way, Bristol BS3 5RJ, UK
As a team of home lovers and gardening enthusiasts, we always strive to make sure every carefully picked lovely decor piece you order arrives at your side in perfect condition, to help you fill every corner of your home and garden with soft natural warmth and build those small, happy moments with greenery that you love.