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Terms of Service

Effective Date: November 3, 2026

Welcome to www.homegardeningdecor.com, operated by Tildenet Group Ltd. These Terms of Service set out the legally binding rules, rights, and responsibilities that govern your access to and use of our e-commerce platform, as well as all transactions you complete with us for our curated collection of home and gardening decor, plant display stands, plant labels, gardening essentials, and all other products and services available on our website. As a team of home lovers and gardening enthusiasts, we built this platform to help you fill every corner of your home and garden with soft natural warmth and carefully picked lovely decor pieces, and these terms are crafted to ensure a safe, transparent, and mutually respectful experience for every visitor, registered user, and customer on our site. By accessing, browsing, creating an account, or placing any order on www.homegardeningdecor.com, you confirm that you are at least 18 years of age, have the full legal capacity to enter into this binding agreement, and agree to abide by every provision outlined in these Terms of Service in full.

1. General Platform Usage Rules

All users of www.homegardeningdecor.com are granted a limited, non-exclusive, non-transferable, revocable permission to access and browse our website for personal, non-commercial use, for the sole purpose of shopping for our gardening decor products and related services. You explicitly agree that you will not:

  • Reproduce, duplicate, copy, resell, or exploit any portion of our website content, product images, product descriptions, customer testimonials, or platform design for any commercial purpose without our explicit written prior consent. All intellectual property rights, including copyrights, trademarks, brand assets, and all original content published on www.homegardeningdecor.com remain the exclusive property of Tildenet Group Ltd, and no right or license to use our intellectual property is granted to you beyond the limited access right defined in these terms.
  • Carry out any unauthorized automated access, data scraping, web crawling, or data extraction activities on our website, or use any malicious software, bot, or script to interfere with the normal operation of our platform, overload our server infrastructure, or disrupt the browsing and shopping experience of other users.
  • Submit any false, misleading, or inaccurate personal information when creating a My Account profile on our website, or impersonate any other person, entity, or existing website user when interacting with our platform. You are solely responsible for maintaining the confidentiality of your account login credentials, and all activities that happen under your account will be deemed as actions completed by you. If you detect any unauthorized access to your account, you must notify us immediately via frondt@homegardeningdecor.com so we can help you secure your profile.
  • Post or transmit any unlawful, defamatory, offensive, threatening, obscene, or otherwise inappropriate content through our website’s comment sections, product review features, or customer communication channels. We reserve the full right to remove any content that violates these rules at any time, and suspend or terminate your account access without prior notice if you repeatedly violate these usage policies.

2. Product Information and Pricing Accuracy

We make every effort to ensure all product information, descriptions, specifications, images, and prices displayed on www.homegardeningdecor.com are as accurate and up to date as possible. Our full catalog covers every gardening item you need from weatherproof plant labels, multi-tiered plant display stands, eco-friendly bamboo garden tags, to plant saucers and all kinds of carefully picked decor pieces that fit different home and garden scenarios. However, minor discrepancies may occasionally occur due to objective limitations:

  • The actual color of some products you receive may have slight differences from what you see on your personal device screen, as display color rendering varies across different monitors, screen settings, and lighting conditions. These minor normal differences do not count as product quality defects.
  • From time to time, there may be typographical errors, system bugs, or outdated information on our website that lead to incorrect product pricing, wrong product specifications, or inaccurate stock status display. If we find such an issue related to an order you have already placed, we will contact you immediately to inform you of the error, explain the correct information, and provide you with the option to confirm your order with the corrected valid details, or cancel the relevant order to receive a full 100% refund with no processing fees applied. We hold the full right to adjust, update, or discontinue any product, product information, or listed price on our website at any time without prior notice, even for products that have already been added to your shopping cart. The pricing displayed at the final checkout page is the final valid price for your order.

3. Order Placement and Payment Terms

When you submit an order on www.homegardeningdecor.com and successfully complete the payment process, a legally binding purchase agreement is formed between you and Tildenet Group Ltd, subject to the terms outlined in this document:

  • All payments for your order must be completed through the valid, certified payment methods supported on our checkout page. All payment transactions are processed through encrypted, PCI DSS compliant payment gateways, and we never store your full sensitive payment card details on our own website servers to protect your financial security.
  • After you submit your order, you will first receive an automatic order confirmation email that confirms we have received your order information. This confirmation email does not equal our formal acceptance of your purchase agreement. We reserve the full right to verify your order information before formal acceptance, and reject or cancel any order for reasons including but not limited to: the ordered product is out of stock and we cannot arrange restock within a reasonable timeline, we detect potential fraud risk or unauthorized transaction activity related to your order, you have a past record of violating our Terms of Service or other platform policies, or there are material inaccuracies in the product pricing or description information related to your order. If we cancel your already paid order, we will notify you within 3 working days and issue a full refund to your original payment account without any deductions.
  • You agree that you are the legal owner of the payment method you use to complete the order payment, and you have full authorization to use that payment method for the transaction. All information you provide during the checkout process, including your name, billing address, shipping address, and contact telephone number, must be complete, authentic, and accurate. If the information you provide is incomplete or wrong and leads to failed delivery, additional delivery fees, or other related losses, you will take full responsibility for those consequences.

4. Order Delivery, Returns and Refund Rules

All delivery, return, and refund arrangements for your orders are governed by our independent public Shipping Policy and Refund and Returns Policy, which are fully incorporated into these Terms of Service as binding supplementary terms:

  • We strictly do not support any pure only-refund requests where customers keep the ordered physical products while asking for a full or partial refund, as clearly stated in our Refund and Returns Policy. All valid refund processes can only be initiated after we have successfully received your returned product, completed the required quality inspection, and confirmed the product meets all return eligibility requirements. No refund will be issued before we take physical possession of your returned items.
  • For all shipping related arrangements, including order processing timelines, delivery coverage regions, standard and expedited delivery schedules, shipping fee calculation rules, and parcel tracking services, all rules follow the terms defined in our official Shipping Policy. We will not be liable for delivery delays caused by force majeure events, including but not limited to extreme adverse weather conditions, local courier service suspension, customs clearance delays outside our reasonable control, industrial actions, or new government regulatory requirements that impact normal transportation operations. In the event of such a delay, our customer support team will contact you as soon as possible to inform you of the updated situation, negotiate new reasonable delivery arrangements with you, and offer appropriate solutions that match your actual needs.
  • In the process of you using our services, if you encounter any issues related to your order product quality, delivery status, or after-sales support, you can reach our team through the official contact channels we provide, and our team will provide fast friendly support for every order, per our brand promise to all our gardening community members.

5. User Generated Content Rules

Any content you voluntarily submit to www.homegardeningdecor.com, including but not limited to product reviews, customer testimonials, feedback messages, garden decor sharing posts, and other user generated text, image, or video content, falls under the following agreed terms:

  • You confirm that you own full intellectual property rights for all content you submit to our website, or you have obtained complete legal authorization from the relevant rights holder to publish that content on our platform. By submitting the content to us, you automatically grant Tildenet Group Ltd a perpetual, irrevocable, royalty-free, worldwide, non-exclusive license to use, reproduce, modify, adapt, publish, display, translate, distribute, and create derivative works of that content, for purposes including but not limited to displaying customer feedback on our website homepage, marketing our brand and products, and sharing genuine user experience with other gardening lovers in our community.
  • We do not claim any ownership of your original submitted user content, and you remain the full rights holder of your work. We also have no obligation to publish any user content you submit to our website, and we hold the full right to edit, censor, or remove any submitted content at any time at our sole discretion, if we judge that the content is inappropriate, violates the rights of third parties, conflicts with our platform operation policies, or fails to meet our content quality standards.

6. Third Party Links and External Resources

Our website may occasionally contain links to third party websites, external resources, or partner platforms for the convenience of our users. These third party links are not operated, controlled, or managed by Tildenet Group Ltd, and we do not take any responsibility for the content, privacy protection policies, service quality, or transaction terms of any external third party websites you access via links on our platform. We strongly recommend that you carefully review and understand the terms of service and privacy policy of every external website you visit, before you conduct any browsing, registration, or transaction activities on those third party platforms. Your use of any external third party services is at your own sole risk, and we will not be liable for any losses, disputes, or damages you suffer from your interactions with non-affiliated third party platforms.

7. Disclaimers of Warranties

Our website and all services, products, and content provided via www.homegardeningdecor.com are supplied on an “as is” and “as available” basis, without any explicit or implicit warranties of any kind, beyond the statutory warranties that cannot be excluded by applicable laws. Tildenet Group Ltd explicitly disclaims all other warranties, including but not limited to implicit warranties of merchantability, fitness for a particular specific gardening or home decor usage purpose, and non-infringement of intellectual property rights.

  • We do not guarantee that our website service will be 100% uninterrupted, completely secure, or entirely free of errors, bugs, viruses, or other harmful components at all times. We will make all reasonable commercially viable efforts to maintain our platform’s normal, stable operation, but temporary service interruptions for website maintenance, system upgrade, or emergency technical fault repair may occasionally occur, and we will not be liable for any direct or indirect losses caused by such reasonably necessary service interruptions.
  • The product descriptions, gardening usage tips, and home decor advice published on our website are for general reference purposes only. They do not constitute professional customized guidance tailored to your specific personal gardening scenarios, home environment, or usage habits. You need to make your own independent judgment on the suitability of our products for your own intended use, and we will not be responsible for any damages or negative outcomes caused by improper installation, incorrect usage, or inappropriate matching of our products that does not follow the product instructions.

8. Limitation of Liability

To the maximum extent permitted by applicable UK laws, Tildenet Group Ltd, our directors, employees, operation partners, and affiliated personnel will not be liable for any indirect, incidental, special, consequential, or punitive damages that arise from your use of our website platform, our products, or our services. This includes but is not limited to loss of profits, loss of business opportunities, loss of gardening plants, loss of personal property other than the purchased products, and data loss damages. The total maximum aggregate liability of Tildenet Group Ltd for any and all claims related to your order or your use of our platform services will never exceed the total actual amount you paid to us for the specific order that the claim is related to. Nothing in this clause is intended to exclude any legal liability that cannot be legally excluded under applicable consumer protection laws in the regions we operate, including liability for personal injury caused by our negligence, or liability for fraud and fraudulent misrepresentation.

9. Modification of Terms and Policy Updates

We reserve the full right to revise, update, or modify these Terms of Service at any time at our sole discretion, to reflect changes to our business operation arrangements, new legal regulatory requirements, updates to our website service features, or adjustments to our product line structure. When we make material changes to these terms, we will update the effective date mark at the top of this Terms of Service page, and post a prominent notification on the homepage of www.homegardeningdecor.com to inform all users about the upcoming changes at least 7 days before the new revised terms formally take effect. Your continued access to our website, browsing our product catalogs, or placing new orders after the effective date of the updated Terms of Service will be treated as your full acceptance of all the revised new terms. If you do not agree with the updated terms, you must stop using our website platform and related services immediately.

10. Governing Law and Dispute Resolution

These Terms of Service, and all contractual relationships formed between you and Tildenet Group Ltd via your use of www.homegardeningdecor.com, are governed by and interpreted in accordance with the laws of England and Wales. Any dispute, disagreement, or claim arising out of or related to these Terms of Service, your use of our website, or your product purchase transactions with us will first be resolved through friendly, good-faith negotiation between both parties. If the dispute cannot be resolved through amicable negotiation within 30 days after one party submits a formal dispute notification to the other, either party can submit the dispute to the exclusive jurisdiction of the courts located in Bristol, UK.

11. Severability Clause

If any individual provision outlined in these Terms of Service is found by a competent court or regulatory authority to be invalid, unlawful, or unenforceable in any jurisdiction, that specific provision will be deemed severable from the rest of the terms, and will not affect the validity, legality, and enforceability of all remaining clauses in these Terms of Service, which will remain in full force and effect to the maximum extent permitted by law.

12. Entire Agreement

These Terms of Service, together with our published Privacy Policy, Shipping Policy, and Refund and Returns Policy, constitute the full entire legal agreement between you and Tildenet Group Ltd, and supersede all prior verbal or written understandings, agreements, and communications related to the subject matter covered by these terms. No modification, supplement, or waiver of any provision of this agreement will be valid, unless it is confirmed in written form and signed by an authorized senior representative of Tildenet Group Ltd.

13. Contact Us

If you have any questions, inquiries, or concerns about any clause in these Terms of Service, you can contact our official support team at any time through the following channels:

  • Telephone: +44 1179341790
  • Email: frondt@homegardeningdecor.com
  • Postal Address: Tildenet Group Ltd, Journal House, Hartcliffe Way, Bristol BS3 5RJ, UK

As a team of home lovers and gardening enthusiasts who truly know your green living needs, we are always dedicated to delivering straightforward shopping, fast friendly support, and well-packed garden decor that arrives ready to style your space right away, as we help you build those small, happy moments that make your home and garden bloom warmly with soft natural warmth.