Effective Date: November 3, 2026
Welcome to www.homegardeningdecor.com, operated by Tildenet Group Ltd. This Refund and Returns Policy is designed to set clear, fair rules for all our customers regarding product return and exchange procedures for our curated range of home and gardening decor, plant labels, plant display stands and gardening essentials. Our core principle under this policy explicitly states that pure, no-return only-refund requests are not supported under any circumstances, to protect the fair operational order of our store, and ensure all customers can continue to enjoy the high-quality, well-packed garden decor and fast friendly support we promise. By placing any order on our website, you fully agree to all the terms outlined in this policy.
1. Basic Eligibility For Return Requests
We accept valid return applications submitted by customers within 30 calendar days from the date you successfully receive your ordered items. To make a valid return request, you need to meet all the following requirements:
- The items you intend to return must be in original, unused, undamaged condition, with all original factory tags, packaging, accessories and complimentary parts intact. Our products including plant display stands, weatherproof plant labels, flower pot saucers and other gardening decor must not show any signs of installation, long-term outdoor use, man-made damage, or stains caused by improper operation.
- You must provide valid proof of purchase, including your order number on www.homegardeningdecor.com, and photos that clearly show the specific problem of the product you want to return.
- All return requests must be submitted through our official support channels: you can send an application email to frondt@homegardeningdecor.com, or call our customer support team at +44 1179341790 to submit your request. We will confirm the receipt of your application and respond with follow-up guidance within 2 working days.
It is explicitly stated that we do NOT accept any “only refund” requests that do not return the physical ordered items, no matter the stated reason. You cannot apply for a full or partial refund while keeping the product you purchased. All refund processes can only be initiated after we successfully receive and inspect your returned item, and confirm that the item meets all return eligibility requirements.
2. Appropriate Scenarios For Approved Returns
We will fully approve your return application and arrange follow-up processing when one of the following situations occurs:
- The product you received has manufacturing defects, such as unpolished sharp edges on our metal plant stands, printed text falling off from stone garden labels that are supposed to be long-lasting, or structural breakage that happens under normal use.
- There is a shipping error on our side: the item you receive does not match the product you selected and paid for on our website, or you receive a missing part of a multi-piece order that was supposed to be fully delivered.
- The items arrive damaged due to improper transportation packaging. Once you find obvious damage on the outer package or the product itself when you sign for the parcel, you can take photos and contact our team immediately, and we will guide you through the return process.
After we receive and verify your returned eligible item, you can choose between two processing solutions: 1) Exchange the item for a brand new identical product, or swap it for another gardening decor product of equal value from our store inventory; 2) Get a full refund of your original order payment amount, which will be returned to your original payment account within 7 to 14 working days. Under no circumstances will we issue any refund before we receive and inspect your returned product.
3. Scenarios Where Returns and Refunds Are Not Approved
We are unable to approve your return or refund application under the following situations:
- You cannot provide valid order proof, or the time interval between you receiving the product and submitting the return application exceeds 30 calendar days.
- The product you submit for return has obvious man-made damage: scratches on plant stands caused by collision, broken plant tags caused by improper knock, or stains and deformation from wrong placement in extreme environment that does not match the product usage guidelines.
- You have already assembled, installed or used the product for a long period of time, and the item can no longer be resold as a brand new product.
- You submit a request for only refund, without returning the purchased physical product, no matter what reason you put forward. We strictly reject all such requests, to maintain fairness for all our gardening enthusiast customers who love our curated small warm garden decor pieces.
- The damage of the product is caused by normal wear and tear from long-term daily use, instead of inherent manufacturing defects.
4. Return Shipping Cost Rules
For return requests that are caused by our side (product manufacturing defect, our shipping error, parcel damage due to insufficient packaging), we will fully cover the return shipping cost for you, and we will arrange a designated courier to pick up the item from your address, or reimburse you the full reasonable shipping fee you paid after you provide us with the shipping receipt.
For return requests that are caused by personal reasons of customers (such as you change your mind about the style of the plant stand you ordered, or you bought wrong size plant labels that do not fit your usage scenario), you need to take full responsibility for all the return shipping costs, and the original shipping fee you paid for delivering the order to your address will not be refunded.
5. Contact Us
If you have any questions or confusions about this Refund and Returns Policy, you can reach out to our customer support team at any time:
- Email: frondt@homegardeningdecor.com
- Telephone: +44 1179341790
- Postal Address: Tildenet Group Ltd Journal House, Hartcliffe Way, Bristol BS3 5RJ, UK
Our team of home lovers and gardening enthusiasts are always ready to provide fast friendly support for every order, to make sure every small warm garden decor piece you get from us can help you fill every corner of your home and garden with soft natural warmth, as we deliver the quality shopping experience we have always promised.